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Department Overview



The Organizational Culture team drives Client’s Coworker at the Heart (CATH) strategy—aligning behaviors, capabilities, and systems to enable cultural transformation. Through enterprise-wide initiatives across the coworker lifecycle, the team delivers programs that:



• Enable leaders and teams to thrive through actionable insights

• Strengthen connection between customer and coworker experience (CX2)

• Improve service quality through listening and feedback systems

• Support safe, efficient, and people-centered work environments



These efforts reinforce Client’s values and purpose—driving transformation through people-led culture activation.