Key Responsibilities:

• Develop and track key performance indicators (KPIs) for operational departments, identifying trends and providing insights to management.
• Use data analytics tools to assess operational performance, pinpoint bottlenecks, and evaluate the effectiveness of current processes.
• Lead initiatives to streamline processes and improve efficiency, implementing best practices and ensuring continuous improvement across the operation.
• Generate regular reports on performance metrics, highlighting successes, challenges, and recommendations for improvement.
• Work with teams across departments (e.g., logistics, customer service, production) to align on performance objectives and develop integrated solutions to optimize operations.
• Establish performance goals for operational teams, set benchmarks, and compare results to industry standards and past performance.
• Identify skill gaps in operational teams and re...