Role Name: NICE - CXone InContact Solutions

Location: Fort Mill



JOB DESCRIPTION:

Core Responsibilities



Design Development

o Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies

o Build and automate call center workflows including writing call flows prompts and scripts

o Ensure adherence to SDLC processes for all development and deployment activities

Integration Automation

o Develop and maintain APIs middleware and ETL jobs for system integrations

o Implement automation for user provisioning skill assignment and policy management

System Health Performance

o Monitor system health troubleshoot issues and optimize performance

o Ensure observability logging and proactive alerting for all critical components



Technical Expertise Required

Cloud Infrastructure

o Amaz...