RESPONSIBILITIES: Team lead activities Coordinate and oversee the daily activities of the team. Assign tasks and responsibilities to team members. Monitor team performance and productivity. Resolve conflicts and address team issues. Act as single point of contact between the team and management. Communicate goals, expectations, and feedback clearly. Facilitate team meetings and discussions. Report on team progress and results to management. Set team goals and deadlines in alignment with project objectives. Plan and allocate resources effectively. Track progress and ensure timely completion of tasks. Ensure the quality of work produced by the team meets required standards. Implement best practices and continuous improvement initiatives. Routine activities Work rotation spans over morning, evening, and weekend shifts, also on public holidays Provide general assistance to the Operations team and end users Adhere to the PIC processes (Problem, Incident & Change Management) Perform daily op...