Receiving, troubleshooting, resolving and closing Operational and Maintenance tickets within defined SLAs (Service Level Agreements).
Create and maintain Solution Guides.
Ensure Knowledge Transfer within team
Interaction with clients through meetings, calls and emails
Executing the required changes through configuration
Executing the analysis and resolution of Production Support calls
Interact with consultants across broader team locally and abroad
Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint Review, Sprint Retrospectives, Sprint Planning meetings etc.
Daily use of the Agile Tool Chain, as per the updates required by the respective feature team(s).
QUALIFICATIONS/EXPERIENCE:
Relevant IT / Business De...
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