The Role

As a Squad Leader you will lead a high‑performing team, deliver state‑of‑the‑art solutions, and drive continuous improvement across the service domain.

• Lead and mentor a squad of skilled professionals, delivering solutions and initiatives.
• Drive Agile ceremonies, continuous improvement, and efficient workload and backlog management.
• Ensure service quality and adherence to SLA metrics.
• Manage escalations, engage with customers, and communicate progress.
• Translate business requirements into technical strategies and innovative solutions.
• Champion continuous improvement and end‑to‑end ownership of the technology and service domain.

Required Skills and Experience

• Demonstrated ability to lead and manage a team, providing guidance, mentorship, and fostering a collaborative work environment.
• Technical knowledge and expertise in the given technology or service domain.
• P...