Location: PLQ
Duration: 1 year contract
Working Hours: Mon - Fri, 9 - 6
Salary: Up to $3800 + 1 month completion bonus
Job Responsibilities - Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
- Ensure unresolved issues over the counter are promptly followed up within stipulated time;
- Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
- Provide excellent customer service experience;
- Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
- Other incidental ad hoc duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;
- May be rotated amongst the different Service Cent...