Role: Helpdesk Specialist Senior



Client: DC Government



Location : Washington, DC (Onsite - In Person interview)



Job Description:



Responsibilities

• Provides technical assistance to computer system users in a Windows-based environment.


• Configures, prepares, and deploys new desktop and laptop computers for staff, including installation of required software and security tools.


• Deploys and configures mobile devices, including iPads and iPhones, ensuring proper enrollment, security compliance, and application setup.


• Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.


• Responds to telephone calls, emails, and personnel requests for desktop and mobile device support.


• Documents, tracks, and monitors reported issues to ensure timely and complete resoluti...