Job Description

To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy).

Key Responsibilities

• Conduct manual audit, validate questionable entries & edit transaction log.
• Require to attend/make a call to validate.
• Ensure quick, efficient and accurate turnaround.
• Ensure all actions comply with all data protection legislations.
• Email and text templates can be created to address each potential scenario.
• Once a transaction is logged, it will count towards transaction target.
• Additional auditing will be required to track partners with a higher than average volume of canceled transactions and/or increased/falsified EOM logging additional information.

Qualifications

• 6-12 months experience with BPM/Customer Service/Back Office Operations.
• Good communication skills (verbal and written) – English. ...