America's Job Portal
11629
£30k per year
Level 1 Service Desk Engineer
Overview
An exciting opportunity has arisen for an experienced Level 1 Service Desk Engineer to join a growing IT Managed Services team.
This is a primarily remote position within a structured Level 0, Level 1 and Level 2 support environment. The Level 1 team manages the majority of incoming technical support requests, providing assistance to end users while working across a broad range of Microsoft technologies and enterprise environments.
What You’ll Be Doing
Provide remote IT support to end users via phone and remote support tools
Troubleshoot Windows, Microsoft 365, hardware, printers and basic networking issues
Log, manage and resolve support tickets with clear documentation
Escalate complex issues to 2nd and 3rd Line Support where appropriate