Coaching customers through their queries relating to their software via different forms of communication (phone and online chat).
Empathetically approaching customers questions and reassuring them you’re able to help them.
Professionally and politely encouraging our customers to adopt a self‑serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way.
Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this.
Empowering our customers to get the best of our software so they can deliver vital patient care and to make their lives easier.
Your personal attributes
Great communication and collaboration skills working with business stakeholders.
Show initiative and ability to analyse situa...
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