Job Description

2nd Line Infrastructure Engineer / Analyst - £40k + benefits

Technologies: Networking, Switches, NetApp, Cisco UCS, Firewalls, VMWare, Hyper-V, SAN, Storage, Cloud

We are looking for an experienced infrastructure professional with a strong background in networking, storage and virtualization. Candidates should be customer focused, proactive, and eager to work with emerging technologies including cloud.

About the role: Office based in Manchester, part of a small team. You will handle complex technical escalations, provide root-cause analysis, and deliver solutions across LAN/WAN, VMWare/Hyper-V, NetApp, UCS, firewalls and related services.

Key Responsibilities:

• Support multi-site technical environments (LAN, WAN, Microsoft, VMWare, Networking, SAN)
• Own escalated issues as 3rd-line support and resolve queries within SLA
• Resolve configuration & deployment issue...