About the Job

You will attend to phone enquiries from our customers, effectively maintaining our Contact Centre's high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

. Attend to enquiries and requests from phone calls in a professional and prompt manner.

. Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

. Ensure effective and timely follow-up as promised to customers.

. Alert management of issues and concerns that require escalation for complete resolution.

. Work closely with stakeholders on the service request requirements.

. Deliver service requests within stipulated service standards.

. Work collaboratively as a team to clear all queues in the system promptly.

. Attend all compulsory training sessions and team huddles as sched...