**Job Description:**

In this role, you will be part of the DTX Studio support organization, focusing on resolving complex software and database-related issues within the DTX Studio ecosystem. You will handle escalated cases requiring deep technical analysis and collaborate closely with R&D, development teams, and global support teams.

Key responsibilities include:

+ Handle **escalated Level 3 technical issues** related to DTX Studio Core, software, and database environments
+ Perform **structured root-cause analysis** for complex and recurring issues
+ Define, test, and implement **technical solutions and workarounds**
+ Act as a **bridge between Support and R&D** , ensuring clear technical communication and feedback loops
+ Use tools such as **Jira and CRM systems** for case tracking, prioritization, and documentation
+ Contribute to the **knowledge base and internal documentation** to improve support processes and reduce recurring i...