Salary: £35,000 – £45,000 per annum
Location: Oxford
Our client is a well-established Managed Service Provider (MSP) looking for an experienced 3rd Line Support Engineer to join their team in Oxford.
This is a client-facing role resolving technical issues, supporting client infrastructure, and contributing to changes within a structured MSP environment.
The Role
Support and maintain the systemsAct as the go-to escalation point for 1st and 2nd line colleaguesOwn complex and priority tickets end to endGet to the root cause of issues rather than just patching symptomsMaintain high first-time fix ratesCarry out ongoing infrastructure maintenance and patchingHandle the technical delivery of changes such as migrations, upgrades, and new implementations,Coordinate with client and internal stakeholders so changes la...