3rd Line Support Engineer

Salary: £35,000 – £45,000 per annum

Location: Oxford

Our client is a well-established Managed Service Provider (MSP) looking for an experienced 3rd Line Support Engineer to join their team in Oxford.

This is a client-facing role resolving technical issues, supporting client infrastructure, and contributing to changes within a structured MSP environment.

The Role

* Support and maintain the systems

* Act as the go-to escalation point for 1st and 2nd line colleagues

* Own complex and priority tickets end to end

* Get to the root cause of issues rather than just patching symptoms

* Maintain high first-time fix rates

* Carry out ongoing infrastructure maintenance and patching

* Handle the technical delivery of changes such as migrations, upgrades, and new implementations,

* Coordinate with client and internal stakeholders so changes land smoothly with minimal ...