Collect and verify KYC documentation for retail customers (e.g., NRIC/passport, proof of address, income documents, business registration for SMEs).
Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) as required, in line with bank and regulatory standards.
Conduct screening against sanctions lists, PEP (Politically Exposed Persons), and adverse media databases using approved tools (e.g., World-Check, Refinitiv).
Accurately input and maintain client information in onboarding and core banking systems.
Identify and follow up on missing or outdated documentation with branch staff, relationship managers, or customers.
Support periodic KYC reviews and remediation projects for existing clients.
Escalate high-risk cases or suspicious activity to Compliance for further review.
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