Job Title: Access Associate lead
Department: Oncology
Location: Lipson Cancer Institute - RGH
Hours Per Week: 40 Hours
Schedule: M -F 7:30AM - 4PM, 8AM - 4:30PM, or 8:30AM - 5PM depending on role
Sign-On Bonus: $0
SUMMARY:
As an Access Associate Lead, you play an integral role to our high-quality standards of customer care.
RESPONSIBILITIES:
Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/managerCustomer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary informationRegistration & Verification. Complete the reg...