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Job Title: Access Associate-Senior
Department: Oncology
Location: Clifton Springs
Hours Per Week: 37 Hours
Schedule: Monday - Thursday 7:30AM - 4PM or 8AM - 4:30 PM, Friday 7:30AM - 12:30PM/8AM - 1PM
Sign-On Bonus: $0
SUMMARY:
As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care.
RESPONSIBILITIES:
Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues
Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
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