Perform outgoing calls to credit customers and collect outstanding payments according to SOP and regulation
Take responsibility for resolving disputes while ensuring customer concerns are addressed properly and all parties related are duly notified
Update account status and database regularly
To ensure daily, weekly and monthly Key Performance Indicators (KPI) are met. To support and assist in effective implementation of collection strategies.
Achieve target set on a month to month basis i.e. RM collected, percentage of account paid, percentage of instalment and/or arrears paid that contribute to collection team achievements.
Job Requirements
Possess minimum SPM qualification
Have minimum one year of experience as debt collector preferred but not compulsory
Able to work with targets and tight deadlines
Knowledge of MS Office applications
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