This role works directly with healthcare providers & insurance plans/payers to gather information about a patient’s insurance and the coverage provided for a specific pharmaceutical product. You will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues.


+ Single point of contact for questions and inquiries from the prescriber, patient, and field agent by territory.

+ Identifies applicable programs and facilitates next steps.

+ Holistically communicates the statuses of all patient support activities.

+ Liaison with other program-specific Assist resources to secure outcomes for active patients.

+ Accepts inbound calls for assigned territory or overflow of other territories and provides one call resolution support.

+ Ensures protection is insured.

+ Performs other related duties as assigned by management.



Requirements


+ ...