GENERAL STATEMENT OF RESPONSIBILITY: Responsible for the timely and accurate processing of client requests and the completion of supportive functions in Toxicology Client Service within established Service Level Agreements.
ESSENTIAL FUNCTIONS:
Level 1
Process and complete all in-coming general supply order requests (billable/non-billable)Use order review tool to evaluate and adjust supply quantity requests.Email order confirmations to requesting clients.Research and resolve order related issues.Communicate to department management processing delays and/or supply issues impacting clients and department service level agreements.Handle incoming phone calls/emails and respond to client inquiries and requests in a timely, friendly and helpful manner.Properly handle email requests and notations in Customer Service Module in accordance with CSM Quality GuidelinesProperly log calls in C...