Duties

• Communicates order status, scheduling of orders for delivery/installation, and punch list resolution to customers and account managers.
• Provides accurate and timely response to customer questions on all aspects of Work Orders.
• Handles the AMS (Agile Mobile Service future) & Work from Home programs.
• Initiates and oversees deliveries and installations; provides order management on all work, including large projects.
• Analyzes order requirements, details scope of work, requests service pricing and schedules work with dispatcher for deliveries and small installations.
• Communicates with customer on schedule of work, site requirements and project parameters for deliveries and small installations.
• Communicates with field staff regarding project details.
• Manages customer sign-offs for all assigned work orders.
• Manages invoices for all product and service work for assigned Work Orders.
• Man...