Job Description

• Build and maintain strong, long-term relationships with assigned clients and serve as the primary point of contact for account-related matters.
• Understand clients' business objectives and requirements, and provide suitable solutions to meet their needs.
• Coordinate with internal teams to ensure timely and successful delivery of products, services, and project milestones.
• Monitor client satisfaction and proactively address issues or concerns to maintain a high level of service quality.
• Identify opportunities for account growth, including upselling and cross-selling products and services.
• Develop and implement client retention strategies to strengthen long-term partnerships and minimize customer churn.
• Prepare account reports, track key performance indicators, and provide regular updates on account status and business opportunities.
• Support business development activities and contribute to achieving the ...