Responsibilities

• Serve as the main point of contact for KINTO One accounts
• Understand client needs and address concerns in a timely manner
• Coordinate with internal and external stakeholders to ensure timely and accurate services
• Monitor account requests/concerns and status
• Prepare and present regular reports on account status
• Handle client concerns and resolve issues promptly and professionally
• Prepares reports and other documents needed by MIS and Kinto admin Unit Head
• Maintain accurate records of accounts
• Ensures compliance with the continues improvement requirements
• Ensures safekeeping and custodianship of documents/files of the department
• Processes payment and billings tagged under the department
• Performs other functions that may be assigned