Responsibilities

• Serve as the primary client-facing partner for post-renewal contracting, procurement, and billing engagement, delivering a seamless commercial experience.
• Proactively manage commercial and procurement workflows to ensure invoice accuracy, timely payments, and overall account health, thereby reducing billing friction and preventing collections escalations.
• Partner closely with clients and internal stakeholders to address billing-related challenges, facilitate alignment across procurement and finance contacts, and proactively resolve issues impacting revenue realization.
• Act as a trusted advisor to both clients and Account Managers, ensuring a high-touch experience that supports long-term partnership growth and retention.
• Contribute to faster client payment cycles, reduced aging receivables, and a significant improvement in the overall client billing and payment process.

Qualifications