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Job Description
Reporting to the Regional Account Director, the Account Manager will oversee critical client relationships within the Account Management division based in Sydney. This permanent, full-time role is responsible for managing a portfolio of customer accounts to drive significant revenue growth and strategic partnerships. You will leverage automation, AI, and digital tools to maximize engagement, secure renewals, and reduce churn.
Key Responsibilities:
Sales Cycle Management: Drive the customer renewal sales cycle, proactively managing accounts, assisting customers through the sales process, and maintaining an accurate renewal pipeline forecast within Salesforce.
Customer Management: Oversee a portfolio of strategic customer accounts using face-to-face, digital, and automated communication channels, ensuring rapid response to inquiries and discovering upsell/cross-sell o...