Description
Summary:

Responsible for shaping and executing strategies to maintain and enhance the value of our portfolio, including managing a portfolio of highly valued accounts, aimed at ensuring their sustained engagement and profitability. Additionally responsible for fostering client loyalty and growth through excellent operational support, service delivery, and product consultation ensuring client needs are met or exceeded.


Duties and Responsibilities:

+ Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability.

+ Engage regularly with assigned clients and become a trusted advisor to their business.

+ Address client issues promptly, working collaboratively with internal and external teams to resolve any escalations.

+ Ensure a strong understanding of your clients’ needs and products we offer, in order to cross-sell pro...