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Account Manager

Company

Global Blue

Location

Düsseldorf, North Rhine-Westphalia

Posted

June 08, 2026

Position Overview

Responsibilities 
Relationship management with the assigned sales portfolio, therein serving as their primary point of contact for all business-related matters
Proactive sales management of your assigned merchant portfolio
Defense of accounts against competitor poaching
Market and business trend evaluation & transparent transmission to the organ
Acquisition of new merchants, retention, and recovery of existing merchantsisation
Achievement of KPIs like Refund Ratio, Hit Rate and comparable, taking corrective action when result materially deviates from expected
Delivery of assigned budgeted targets
Delivery of account-specific contractual obligations
Delivery of new business targets & action plans
Improve merchants’ knowledge and expertise with our services
Maximize TFS business (IR and RR management)
Maximize DCC business (Hit Rate management)
Close collaboration with the Mar...
        

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Account Manager

Position Overview

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