Your main responsibilities
The Account Manager - Existing Installations (EI) identifies opportunities through key customer contacts and industry information. They locate sources for sale of company products and services, prepares documentation for prospective current customers, and ensures it is communicated appropriately.
Customer and Account Management
Build and maintain favorable client relationshipsEnsure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolutionInterpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimizedAssist architects and/or developers with application of company products through layout data and specifications Portfolio Growth and Retent...