Description
Global Fleet & Products (GFP) owns the strategy, lifecycle management, and operational excellence of Amazon's last-mile delivery fleet across North America. The Fleet Excellence & Compliance (FE&C) team within GFP's NA Fleet Ops & Programs organization is responsible for bridging program strategy with field-level execution — ensuring fleet readiness, vendor accountability, and DSP compliance at scale.
The Account Manager, FE&C is a fleet execution role designed for complex, multi-party coordination between Amazon, Delivery Service Partners (DSPs), and third-party vendors (Fleet Management Companies, OEMs, body shops, and FSS vendors). This role fills the critical gap between GFP program strategy and field-level outcomes — handling work that is too ambiguous for offshore support, too judgment-heavy for automation, and too tactical for Program Managers.
The Account Manager serves as the single-threaded owner for 2–3 fleet programs, driving daily execution, escalation...