Account Manager, MSP and MSS Services

The Account Manager is responsible for managing REST Solution customer accounts across Managed Service Provider (MSP) and Managed Security Service (MSS) activities. The role acts as the main governance and coordination point between the customer, REST Solution operational teams, sales, billing, vendors, and third parties. The objective is to ensure high‑quality service delivery, strong customer satisfaction, clear communication, accurate scope management, service profitability, and continuous improvement across IT operations, infrastructure, cloud, help desk, NOC, SOC, and CSIRT services.

Reporting Line and Key Interfaces

The role reports to senior management and works closely with Sales, Billing, Help Desk, Infrastructure, Cloud, NOC, SOC, Project Management, Customer Management, and senior operational managers. The Account Manager may coordinate dedicated or shared delivery resources functionally for customer ser...