We’re looking for an experienced Account Manager to join our clients modern office-based Sales team in Poole.
What you will be doing as an Account Manager:
* Proactively schedule and complete agreed volume of outbound customer calls per day.
* Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM.
* Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. Stock availability, delivery schedules, pricing etc).
* Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date.
* Research and understand product availability, actively engaging with category management, fulfilment and operations teams.
* Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement.
* Research and stay up to date on...