Introduction

Our client, a Global transport and logistics company, is looking for an Account Manager to ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portfolio grows as per the annual incentive scheme.

Duties & Responsibilities Updating and maintaining CRM system (MS Dynamics). Assist with any queries customers may have and work with operations in updating and resolving as required. Compile estimates when required. Attend daily meetings with operations to improve customer service. Monitor the communication and distribution of status reports. Assist and support the operation with any ‘out-of-ordinary’ freight requirements, such as COD’s or hand carries. Weekly operational meetings with customers. Identifying opportunities for extension business growth / insurance / customs consultancy. Weekly, monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBR’s & QBR’s). Focusing on customer requ...