Purpose of the Role:

To manage and coordinate all assigned client-facing activities across NeoHealthHub, ensuring that our clients receive a consistently excellent experience throughout the full lifecycle of their engagement — from onboarding and contract setup through to delivery, reporting, and offboarding.

Reporting to the Senior Director of Client Services and working collaboratively with the operations, finance, and Market Access Director teams, the post holder will act as the primary point of contact for designated NeoHealthHub clients. The role requires a proactive, mature individual who takes ownership of client relationships, anticipates needs, and drives continuous improvement in service delivery.

Key Responsibilities:

• Act as the primary point of contact for designated NeoHealthHub clients, building strong, trusted relationships with all relevant stakeholders.
• Ensure regular and meaningful contact with clients, proactively...