Description
Our Financial Services client out of Golden Valley, MN is seeking a Consultant to support their contracts Inforce. Policy Holder Benefits (PHB). This position is a backfill to a current contractor is going permanent!
This team works with their off shore vendor to help support client and customer needs. End customers have a current Annuity policy inforce and they want to do something with it. Money out, withdrawal on the contract. Tax procedures. Setting up income streams. This team is responsible for working reports, to maintain company controls. The right candidate will be responsible for understanding why the reports generated – look for a system gap. This team (on shore) handles all the complex tasks. Primary job is to answer questions about a task to process. This team is considered Subject Matter Experts! A lot of answering vendor partner questions, while working the Complex Tasks that come through. Working controls reports. Escalations from the contact center an...