Job Description
Job Summary:
Responsible for interacting with co-workers and customers (both internal and external) to provide and process information in response to inquiries, concerns, and requests about services. Responsible for load booking and resolving issues to ensure the highest level of customer service.
Essential Functions:
Reviews opportunities for improvement initiatives for operation processes including but not limited to areas of EDI errors, changes, and tenders; loads moving without appointments; updating profiles and directions, etc to ensure that tasks are completed within assigned and designated periods. Reviews Load Analyzer recommendations including but not limited to areas of the CSR Workflow, solicitation of detailed lane recommendations, and pro-actively managing remaining commitments for designated, or assigned customers. Review customers' current or potential service issu...