The Account Support Rep Asc.
is an entry-level position and will provide day-to-day account interaction and order processing services for the customer.
The role manages account operations for specific accounts including the executive of product and service contract provisions.
The Account Support Rep Asc.
will act as a focal point and monitor customer problems and orders to ensure they are handled as effectively and efficiently as possible.
Duties and Responsibilities:
- Order processing for assigned accounts to include reviewing accuracy and ensuring all required documentation is provided.
- Manage Salesforce queue for assigned team and reassign more complex cases to more senior Account Support Reps.
- Request SKU creation and provide constant mainentance on Special Pricing SKUs to ensure cost is updated and reflecting correctly in customer portals.
- Handle RMA and CRB requests from start to finish, ensuring all actions are properly taken and fo...