Roles and responsibilities

The Accountability Coordinator will oversee operationalisation of the Community Helpline, ensuring that it is adapted to the context in Lebanon, and the mechanism is accessible, trusted and utilised. The Coordinator will ensure that Standard Operating Procedures (SOPs) are followed through regular quality checks, and that NRC staff, volunteers, contractors and partners are trained on accountability standards, awareness raising, and that the wide variety of communication channels are functioning. The Coordinator will also conduct outreach activities and awareness sessions to communities to ensure the design of the helpline and communication channels are community driven. The Coordinator will perform ad hoc tasks as agreed with the Accountability Manager aimed at improving Accountability towards Affected Populations.

Generic Responsibilities