JOB PURPOSE:
To efficiently manage CRM processes within SAP Business One, ensuring seamless coordination between sales, production, and finance. This role is responsible for end-to-end quote and sales order management, proactive customer communication, and providing accounting and administrative support as required.
KEY RESPONSIBILITIES:
1. CRM & Sales Support
· Generate and dispatch accurate customer quotes using SAP Business One.
· Verify quotes for pricing accuracy, applicable discounts, and adherence to company terms.
· Convert approved quotes into sales orders and communicate effectively with the Studio and Production teams.
· Monitor job progress within the Studio, providing proactive updates to both customers and internal teams.
· Serve as the primary point of contact for quote follow-ups, order confirmations, and job status updates.
· Liaise with production and dispatch teams to set and manage customer delivery expectations.
· Maintain ac...