Job Summary You will manage invoicing and payment updates accurately, respond promptly to customer enquiries via email and phone, monitor customer payments, and support clerical tasks as assigned to ensure smooth customer service operations.
Responsibilities - Process and submit invoices to the customer portal on time to ensure accurate billing and payment tracking
- Update customer payment records to maintain current financial information
- Respond promptly and clearly to customer enquiries and emails to provide effective support
- Answer incoming customer calls courteously and resolve issues or direct calls appropriately
- Monitor customer payments regularly to identify and follow up on outstanding balances
- Handle driver commission calculations, verification, and process driver claims and reimbursements accurately and on time.
- Perform additional clerical duties as assigned by the Supervisor to support team opera...