Key Responsibilities

• Assist in managing inventory levels by compiling dated stock reports and distribution stock levels, liaising with clients in regard to any discrepancies in stock.

• Manage, resolve and provide feedback on day-to-day customer and client care queries on time using CRM / email (collection, delivery and non-delivery issues).

• Liaise, co-ordinate and follow up on special customer deliveries.

• Generate, compile and distribute reports and distribution stats when required.

• Liaise with customers on distribution bookings, as well as create and circulate to the relevant departments.

• Proactively identify areas where process efficiencies can be improved and provide solutions to reduce costs.

• Manage day to day adhoc requests from clients (including invoices, POD's).

• Attend, capture and circulate minutes at client and other meetings.

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