Job Description
In this role, you will be responsible for:

-Providing quality functional support to company's clients.

-Analyzing and documenting customer requests.

-Providing quick and effective solutions to meet their needs, resolve difficulties encountered, and follow up on their resolution until the end.

-Cooperating with internal teams (Sales, Project, R&D, IT) to respond to customer requests and ensure that issues are resolved quickly and effectively.

-Assisting clients in using and configuring the software's functional settings.

-Contributing to the continuous improvement of the solution by providing feedback and suggestions from clients.

-Responsible for customer satisfaction, retention, and reference-ability for all assigned accounts.

-Sharing knowledge with your team through strategic and operational planning sessions at regularly scheduled onsite meetings.

-Utilizing a deep understanding of e...