Position Overview

We are currently seeking a skilled Collections Analyst II to join our Shared Services Team in India. The successful candidate will be responsible for Research and conduct in-depth analysis of unpaid or underpaid claims and identify root causes and drive resolution strategies.

KEY RESPONSIBILITIES

Support resolution of past-due payer balances

Research and conduct in-depth analysis of unpaid or underpaid claims and identify root causes (denials, processing issues, contract discrepancies) and drive resolution strategies

Serve as a primary point of contact and work with payer representatives to follow up on outstanding balances

Document collection activity, track follow-ups, and maintain accurate account notes

Analyze aging reports and proactively prioritize accounts based on risk and value and drive collection performance

Assist in identifying trends in non-payment, recommend corrective actions, and escalatin...