Ensure accurate monthly billing in accordance with leases/contracts
Validate billing information and ensure correctness prior to processing
Issue invoices and statements timeously
Review and approve pre?billing reports for accuracy
Prepare and process ad?hoc invoices
Maintain accurate customer files and billing documents

Proactively manage tenant/customer collections within allocated portfolio
Conduct daily, weekly, and monthly follow-ups to ensure adherence to payment terms
Maintain and develop strong customer relationships
Diarize and follow up on agreed payment arrangements
Escalate persistent or high?risk arrears to Team Lead/Management
Ensure effective relationship management to support timely account settlement

Accurately and timeously allocate customer receipts
Investigate and resolve unallocated receipts
Correct misallocations daily to maintain accurate balanc...