General Position Summary

The Dispute Management Analyst is responsible for reviewing, analyzing, and resolving customer disputes, claims, and short payments to ensure accurate coding, assignment, and timely resolution. This role plays a critical part in minimizing financial risk by managing disputes in accordance with established policies, procedures, customer-specific requirements, and internal controls.

The analyst collaborates closely with internal teams (Credit, Sales, AR, Deductions) and external customers to investigate discrepancies, gather supporting documentation, and drive resolution throughout the dispute lifecycle. Strong analytical skills, attention to detail, and proactive communication are essential for success in this role.

Essential Functions / Major Responsibilities

Dispute Intake, Analysis & Coding