Key Responsibilities

• Handle billing and AR-related queries, escalations, and customer concerns within SLA.
• Perform reconciliation of customer balances, cash application, journal entries, write-offs, and offsets.
• Process customer deposit refunds and clear account balances.
• Coordinate with internal teams to resolve issues and close cases efficiently.
• Escalate critical issues and support timely resolution.
• Serve as subject matter expert (SME) for aged balances and support reporting requirements.
• Identify and contribute to process improvement initiatives.

Qualifications

• Minimum of 6 months experience in Accounts Receivable or a related finance function.
• Knowledge of AR, billing, collections, and payment processes (AP knowledge is a plus).
• Strong communication, customer service, and problem-solving skills.
• Ability to work under pressure, multitask, ...