Mandatory Requirement/eligibility Criteria Strong Experience in Lloyds London Market (Insurance) and Credit control. Should be okay with WFO Should be flexible with US Shifts comfortable for Noida Location Key Responsibility Areas including preferred Skills and Experience Should be able to manage and execute process and business level goals, to achieve agreed performance metrices. To ensure complete operations management including any escalation w.R.T. any operational issue along with performing against all SLAs. To ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at a short notice by re-aligning priorities. Provide coaching and feedback to team members to enable them to improve their performance. Brainstorm & identify transformation opportunities and coordinate with various stakeholder for its execution Managing fortnightly & monthly governance calls w...