Description
Customer Refunds & Financial Investigations


About the Role

We're looking for an experienced Accounts Receivable Operations Manager to support a complex customer refund initiative involving millions of transactions and extensive account research. This position focuses on investigating customer balances, validating ownership, coordinating payment activity, and ensuring accurate financial processing.

Responsibilities

+ Research customer accounts to determine refund eligibility.

+ Review outstanding receivable balances and payment history.

+ Investigate account ownership and business entities.

+ Validate banking information prior to payment.

+ Perform account reconciliations and financial analysis.

+ Identify discrepancies and resolve exceptions.

+ Collaborate with Finance, Treasury, and Operations teams.

+ Maintain compliance with internal controls and audit requirement...