Brief Job Description

The role will manage day‑to‑day collection activities for a group of key accounts (customers) that are included in the monthly/quarterly “Focus” Top Past Due Report, through timely submission of statement of accounts and invoices (system or manual), proactive provision of customer requirements for supporting documentation to process payment, knowledge of future and existing orders, and ensuring prompt resolution of disputes through coordination with the disputes team, sales reps and other internal departments. The employee is also expected to participate and initiate process‑improvement projects to prevent recurring issues and address customer’s reasons for delay in processing payment to Vertiv.

Responsibilities

• Daily monitor the customer accounts in the assigned portfolio to identify overdue and upcoming invoices, and reach out to customers for clarification.
• Timely and accurately submit all customer‑specific docu...